FAQ

Shipping & Delivery

Where do you ship?
We currently ship across the Europe, United Kindom, United States and Canada. [Update this once your supplier and shipping zones are finalized.]

How long will my order take to arrive?
Delivery times vary by product, typically between [X–X business days]. You'll receive a tracking link by email as soon as your order ships.

Returns & Refunds

What's your return policy?
If your pet isn't loving their new comfort item, you can request a return within [14/30] days of delivery. Items must be unused and in their original packaging. [Link to full Return Policy page.]

My order arrived damaged — what do I do?
We're sorry to hear that. Reach out to us at [your contact email] with a photo of the item, and we'll sort out a replacement or refund right away.

Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and [any others you've set up]. All transactions are securely encrypted.

Choosing the Right Product

My dog seems anxious — where should I start?
Every pet is different. If your dog is anxious around loud noises or when left alone, our [Calming Wrap] can help. For dogs who settle through mental engagement, a [Snuffle Mat] or [Puzzle Toy] is a great first step. Not sure? Feel free to reach out — we're happy to help you pick.

Are your products safe for all dog sizes/breeds?
Most of our products are designed to suit a wide range of sizes, with specific size details listed on each product page.

Contact

I have a question that's not answered here.
We'd love to help — reach out via our [Contact page] and we'll get back to you within [24-48 hours].